A Virtual Assistant (VA) and an Online Business Manager (OBM) both provide support to business owners, but they operate at different levels. A VA is focused on task-based support, while an OBM is focused on strategy and management.

Virtual Assistant (VA)

A VA handles the day-to-day tasks that keep the business moving. They are implementers rather than decision-makers.

Examples of tasks include:

• Managing emails and calendars

• Social media scheduling and posting

• Data entry and CRM updates

• Customer service

• Formatting documents, presentations or graphics

Their role is administrative and operational support. Their responsibility is to complete the tasks assigned, following set processes or clear instructions.

Online Business Manager (OBM)

An OBM oversees the operations of the business so the owner can focus on growth, delivery or vision. They are not just doing the tasks, but managing the people, systems and projects that keep the business running.

Examples of responsibilities include:

• Project management for launches, new offers or events

• Managing team members and delegating tasks

• Streamlining business systems and automations

• Tracking KPIs and business metrics

• Supporting the CEO or founder in implementing the big-picture strategy

Their role is strategic and managerial support. Their responsibility is to make decisions, manage operations and ensure things are done efficiently and on time.

Turnaround times will depend on the type and size of the task. As a guide, you should allow a minimum of 48 hours (2 business days) for basic tasks. For longer or more complex projects, it is best to seek clarification with your VA to confirm realistic timeframes. This ensures expectations are clear on both sides and helps your VA plan their workload effectively.

Each package comes with a set expiration timeframe. This may be 3, 6 or 12 months depending on the package you choose. If your hours are not used within this timeframe, they will expire.

Yes, you can upgrade or adjust your package at any time. You have the flexibility to scale your hourly package up if you need more support, or move to a smaller package if you find you have too many hours.

If you need to take time away from your business for maternity or personal leave, please reach out to us directly so we can discuss your options and make a plan that works for you.

We recommend coordinating directly with your VA or OBM to ensure all tasks are completed before their leave. If the leave is extended (for example, more than two weeks), we’ll arrange for an additional team member to step in and provide support.

Our VAs are not specialised social media managers. They can assist with scheduling content and creating graphics, but they do not provide specialised strategy or manage advertising on social media platforms. A social media manager, on the other hand, typically develops content strategies, plans campaigns, monitors engagement, and runs paid advertising to grow your audience and achieve specific business goals.

Your VA will set their own hours of work, which they will communicate to you during the onboarding process. Many VAs choose this career for the flexibility it offers, allowing them to balance work with family, study, or other personal commitments while still delivering high-quality support to clients.

All of our VAs and OBMs are based in Australia, ensuring they understand the local business environment and can provide support aligned with Australian time zones and practices. That said, we also have experience working with clients globally and supporting businesses in other countries.

While a VA can assist with scheduling, research, and general administrative support, a podcast editor specialises in audio production.

Podcast Editors handle tasks such as cleaning up audio, removing background noise, balancing sound levels, adding intro/outro music and sound effects, editing out mistakes or pauses, and preparing your episodes for publishing on various platforms. Having a dedicated podcast editor ensures your content sounds professional and polished, while your VA can continue managing your broader business and administrative tasks.

You can terminate your agreement by providing 30 days’ written notice.

This allows both you and your VA/OBM time to wrap up ongoing tasks and ensure a smooth transition. During this period, we’ll work with you to hand over any active projects and provide any necessary support to make the process as seamless as possible.

If you run out of hours during a project, you can simply purchase additional hours to continue the work without interruption. This ensures your project stays on track and deadlines are met.

Yes! You can set up a monthly retainer with your VA, giving you consistent support and priority access to their time each month. This is a great option for ongoing projects or recurring tasks that need regular attention.