Terms and Conditions

Software Services Agreement
This Software Services Agreement ("Agreement") is entered into as of [Date] ("Effective Date"), by and between:

Provider: Embodied Business Consulting PTY LTD Trading as My ORACLE, ABN [49 659 288 632], located at Palmview, QLD ("Provider").

Client: [Client Who Purchased My Oracle], located at [Client Address] ("Client")

1. Services Provided
Provider agrees to grant the Client access to its proprietary CRM platform (the "Software"), branded as My ORACLE, powered by Go High Level, including features such as:

Contact management

Sales pipeline tracking

Automated workflows

Appointment booking

Email and SMS marketing tools

Website builder

Social media management and marketing

Mobile app access

The Software will be made available under the terms specified in this Agreement.

2. Trial Period
The Client shall receive full access to My ORACLE for a trial period of 180 days (the "Trial Period") commencing on the Effective Date. During this Trial Period, no payment shall be due.

3. Post-Trial Subscription and Fees
Following the Trial Period, unless canceled in writing no less than 30 days prior to the expiration of the Trial Period, the Client will be automatically enrolled in a recurring monthly subscription of $147 AUD ("Subscription Fee").

The Subscription Fee will be billed automatically to the payment method provided by the Client via Stripe or other approved payment processors.

4. Payment Terms

Subscription Fees are due on the same calendar day each month.

Failed payments must be rectified within 7 business days to avoid service interruption.

No refunds shall be issued once a billing cycle has begun.

5. Additional Expenses
The Client acknowledges that the Subscription Fee covers access to My ORACLE only. The following additional expenses may be incurred and are the responsibility of the Client:

Usage-based fees including SMS and email delivery charges

Stripe processing fees or transaction-based charges

Custom development or design work outside the standard setup

Integration with third-party tools or APIs

Any future upgrades to the platform that do not come as a standard feature

The Provider will notify the Client in advance of any additional expenses, and Client authorizes these to be billed to their payment method on file as incurred.

6. Cancellation and Termination
Client may cancel their subscription with 30 days’ notice at any time after the Trial Period. Permanent account cancellations must be submitted in writing to [Your Business Email].

The Client may also request a temporary suspension of their account for up to 60 days per calendar year. During suspension, the Client’s account will remain inactive and inaccessible; billing will be paused and automatically resume at the end of the agreed suspension period. Suspension requests must be made in writing and confirmed by the Provider.

The Provider may suspend or terminate access immediately for breach of contract, misuse of the platform, or unethical behaviour.

7. Intellectual Property
All CRM templates, workflows, automations, and branding provided within My ORACLE remain the sole property of the Provider. Client is granted a non-exclusive, non-transferable license to use My ORACLE during the active subscription period. Redistribution or resale of platform assets is strictly prohibited.

8. Client Obligations
Client agrees to:

Use My ORACLE in compliance with all applicable laws

Avoid spamming or unethical marketing practices

Not attempt to reverse-engineer, duplicate, or clone the platform or processes

9. Limitation of Liability
Provider makes no guarantees of income or business results. Client uses My ORACLE at their own risk. Provider shall not be liable for indirect, incidental, or consequential damages.

10. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of QLD, Australia.

11. Acceptance of Terms
By ticking the box on the checkout page, the Client acknowledges and agrees to the terms outlined in this Agreement.